Shipping & Delivery
Shipping Address:
We have warehouses set up in the L.A., Shen Zhen and Singapore. You will receive an email with the order confirmation once your order payment is processed. Your order will be shipped from the nearest location. When we ship out, you will receive an email notification with the tracking number.
Shipping Cost and Conditions:
Please allow 1-2 working days to process and pack your order. (If you want to cancel the order, please contact us as soon as possible before we pack and send off your order).
Important Notes：
1) There is no item info revealed on the logistics package.
2) Due to the impact of COVID-19, your parcel may be delayed.
Countries we ship to:
We do ship internationally to over 50 countries across the globe. We primarily ship to the United States, Canada, United Kingdom, Australia, France, Germany, Italy, Spain, and Singapore, as well as some other countries and regions.
Countries we DO NOT ship to:
Iceland, Africa, Asia (except HongKong, Taiwan, Macau), South America (except Brazil), and Armed Forces Areas of Americas/ Europe/ Africa /Canada/ Pacific and colonies. Also, Alaska, Hawaii and some other islands are not available now.
Shipping Troubleshoot:
If we could not fulfill your order shipment due to any unexpected circumstances, Fytist customer service team will contact you via email within 7 for the next step.
Shipping Delays:
Order delivery and logistics may be delayed during public holidays, national emergencies, sales seasons, or pandemics. We apologize for any inconvenience caused. If you are not satisfied with the potential delay, don't hesitate to contact our customer service at support@fytist.com. We will try our best to work out a solution.
Duties & Taxes:
For international orders, shipping fees are exclusive of duties and taxes. These charges are levied by the country you are shipping to, and payment is necessary to release your order from customs on arrival.
Tracking:
All packages have specific tracking information and can be tracked through the button “Track Order” on the email. If you require any further information or assistance, please do not hesitate to contact us at support@fytist.com.